Delete your data
You do not have to ask us. Everything below is a button inside the app. This page is here for when you have already uninstalled it, or you would rather write to a person.
From inside the app
- A task and its photo, or a check-in. Open it and delete it.
- A child’s profile. Settings, the child’s name, Delete profile.
- Your whole account. Settings, Account, Delete my account. Every child, their device’s management profile, and the family go with it, at once.
- A copy of everything. Not a button yet. Ask by email or with the form and we send a machine-readable file within 30 days.
Deleting a child’s profile removes the device management profile from their device, ends all collection about them, and deletes their data from our live systems at once.
What happens after you ask
- We reply within one business day.
- If the account has an email address, we ask you to confirm from it, so nobody else can delete your family’s data. An account without one is deleted from inside the app: the phone that holds the family key is the proof, and nothing needs confirming.
- A request sent here or by email is removed from live systems within 30 days. Deleting from inside the app is immediate.
- Encrypted backups age out within 30 days and are never restored to bring deleted data back.
Two things can survive a deletion, because the law says they must: payment and tax records, if you ever paid us, for seven years, and a minimal record that a deletion request was made and honoured. Neither contains your child’s content.
The full detail is in the Privacy Policy.